Question 1

What does the free scan cover?

Accepted Answer

The free 60-second scan checks your URL setup, analytics installation, basic SEO, SSL, and broken links across up to 25 pages. It's a quick health check that shows you what's obviously broken - no signup required.

Question 2

What's the difference between the free scan and full audit?

Accepted Answer

The free scan is a quick surface check. The full audit ($500) runs 847 checkpoints across every page: Google Lighthouse scores, accessibility compliance, security headers, competitive benchmarking, and a prioritized action plan with fix time estimates. Most agencies charge $5,000+ for this depth.

Question 3

How long does it take to get my audit?

Accepted Answer

Free quick scans run instantly. Full audits are delivered within 2 business days - every report includes manual expert review to ensure accuracy.

Question 4

What if I don't understand the technical stuff?

Accepted Answer

Everything is written in plain English with clear explanations of why each issue matters and how to fix it. No jargon, no alphabet soup. If something's still unclear, our team is happy to walk you through it.

Question 5

What's included in the retainer tiers?

Accepted Answer

All tiers include site maintenance, Google Ads management, analytics & GTM, SEO optimization, security monitoring, performance optimization, and monthly reporting. Higher tiers get more hours per month. Unused hours roll over for up to 12 months.

Question 6

What's the difference between retainer tiers?

Accepted Answer

Starter ($500/mo) gives you 4 hours - good for light maintenance. Essentials ($750/mo) gives 6 hours - enough for regular updates. Growth ($1,500/mo) gives 12 hours - for active marketing. Partner ($3,000/mo) gives 24 hours - full outsource.

Question 7

Is there a long-term contract?

Accepted Answer

No. Retainers are month-to-month. Cancel anytime. We offer 15% off for annual prepay if you want to lock in savings, but it's not required.

Question 8

What if I need more hours than my tier includes?

Accepted Answer

No problem. Overage hours are billed at $150/hr. Or upgrade to a higher tier mid-month if it makes more sense. We're flexible.

Question 9

Do I need an audit before starting a retainer?

Accepted Answer

We recommend it. The audit shows us exactly what needs fixing and helps us prioritize your retainer hours. Most clients start with an audit, then move to a retainer once they see the full picture.

Question 10

What can we cover in a consulting session?

Accepted Answer

Anything related to your website or online presence: implementing audit fixes, analytics setup, SEO strategy, tracking configuration, or troubleshooting specific issues. Come with your biggest problem.

Question 11

Do you implement fixes or just advise?

Accepted Answer

We prefer to guide and advise so your team can implement. This keeps you in control and builds internal knowledge. If you don't have a team, we can discuss implementation options.

Question 12

What if I need more than one session?

Accepted Answer

Book as many as you need. Each session is billed at $150/hr. No retainers, no minimum commitments.

Question 13

Why is the full audit only $500?

Accepted Answer

We've automated the heavy lifting while keeping expert review on every report. Most agencies charge $5,000-10,000 for this depth. At $500, it's priced to be an easy first step - see exactly what's wrong before deciding if you need ongoing help.

Question 14

Are there any hidden fees?

Accepted Answer

No. What you see is what you pay. Free means free. $500 audit means $500. $150/hr means $150/hr.

Question 15

Do you offer refunds?

Accepted Answer

Since we start with a free audit, you can see our quality before paying anything. If a paid service doesn't meet expectations, we'll work it out.

Fix Your Site. Know Your Numbers.

Your Virtual Tech Department

Entry Points

Full Website Audit

Hourly Consulting

Ongoing Partnership

Virtual Tech Department Retainers

Starter

Essentials

Growth

Partner

All Tiers Include

Frequently Asked Questions

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